Returns & Refunds
Returns & Refunds
Changes to your order
Any changes to your order must be made within 30 minutes of placing your order otherwise we may be unable to make the amendments. If you amend or change your order, there may be changes to your delivery estimate or to the price of the item, you will be informed of any changes when you amend your order. To change your order, simply contact our Customer Care.
Your right to cancel
If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”)), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered.
Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note that the delivery charge refund will be to the value of standard delivery.
Unfortunately, some items are non-cancelable and non-refundable. Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can’t be resold due to a bespoke element cannot be cancelled or refunded.
Exercising your right to cancel
To exercise your right of cancellation, you must inform us of your decision to cancel the contract in writing within 14 calendar days after the day on which you receive the goods you ordered, which you can do by contacting us.
You must take reasonable care of the goods while in your possession. You shall send back any goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back any goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods to us.
Products should be returned in or with their original packaging. You are only liable for any diminished value of the goods resulting from the unnecessary handling of the goods in excess of what is necessary to establish the nature, characteristics and functioning of the goods.
We will process your refund with 14 days of receipt of the products to the address given to you when you cancelled your order.
This is not intended to be a full statement of all of your rights under the Regulations. Full details of your rights under the Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
Our Refund Policy
Our refund policy is offered on all goods provided that you have requested a return within 30 days of receipt. All items must be returned with a completed returns form within 10 business days of requesting a return to avoid a late restocking fee of 20%. Once we have received your product back we can then begin to process your refund. Please be aware, however, that we are unable to refund shipping costs as we are unable to claim back the costs we incur as a result of shipping.
You shall be refunded only the subtotal providing your item is still in new/as sold/re-saleable condition, has not been used and is still in its original packaging with all parts included. All items are thoroughly inspected upon return, and if it is judged the item is not in new/original condition (as was shipped), is dirty/has been used, up to a 50% restocking fee may be applied to the refund amount.
Unfortunately, some items are non-cancelable and non-refundable. Anything that is made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise cannot be resold due to a bespoke element cannot be cancelled or refunded.